Privacy Policy

Privacy Policy

This Privacy Policy explains how Sparkle Clean Team handles personal data when you use the website, request a quote, or arrange move-in and move-out cleaning services in the Hsinchu City metropolitan area.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Collection

Data We Collect

We may collect identification and contact details, property and access information, service preferences, booking details, communication records, payment-related information, and condition photos if provided. Where relevant, we also process information about the property size, scope of work, handover timing, and any instructions needed to complete move-in or move-out cleaning.

The categories of data collected depend on the service request and the information needed to arrange a cleaning visit.
02 · Sources

Sources of Data

We receive data when you submit an inquiry, request a quote, arrange access, confirm an appointment, communicate with us, or provide photos and instructions. We may also generate internal records from scheduling, payment processing, and completion handover activities.

Most information comes directly from the person making the inquiry or booking, with some data created during service handling.
03 · Cookies

Cookie Types

Cookies may include essential cookies that support page delivery and security, functional cookies that remember basic preferences, and analytics cookies that help us understand site use. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for these functions.

We use only standard cookie categories needed for site operation and basic analytics, where enabled.
04 · Controls

Cookie Controls

You can manage cookies through your browser settings and, where available, through on-site preference tools. Essential cookies may still be used to operate the website, maintain security, and remember basic session functions. Disabling certain cookies may reduce convenience or prevent some features from working properly.

Browser settings and device controls may limit non-essential cookies, but some site functions may be affected.
User Rights

Your Rights

You may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances. Some requests may be declined if we must keep the data for legal, accounting, or service-related reasons.

Available rights depend on the nature of the data and any legal or contractual limits.
Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason in general terms.

We may need to verify identity before acting on a request.
Data Retention

Data Retention

Inquiry and booking records are retained for the period needed to manage the service relationship and resolve follow-up matters. Payment, accounting, and tax records are kept for the period required by law or internal compliance practice. When data is no longer needed, it is deleted, anonymized, or archived in a limited form.

We keep data only for as long as needed for service administration, legal compliance, and recordkeeping.
Policy Updates

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date and replaces earlier versions for future processing.

We may revise this notice when our practices, services, or legal obligations change.
Purpose of use

How We Use Data

We use personal data to respond to inquiries, prepare custom quotes, confirm property scope and access, schedule appointments, carry out cleaning visits, and complete handover records. We also use data to manage payments, maintain business records, improve website operation, handle support issues, and meet legal or accounting obligations.

Processing is limited to service delivery, administration, and related compliance needs.
Third-party sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment handling, record storage, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed to perform their role.
Disclosure framework

Legal Disclosure

We may disclose personal data when required to comply with law, a court order, or a lawful request from a competent authority. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, and property of our business, customers, or others.

Disclosure to public authorities is limited to situations where a legal duty applies.
Privacy Contact

Contact Information

Privacy email
team@cartcaptaintest.digital
Privacy phone
+886 914 708 959
Mailing address
120, Zhongzheng Road, North District, Hsinchu City 300197
Privacy contact
Contact Page

Use the contact details below for questions about this policy or the handling of personal data.